Return Policy

Last Updated:

Overview

Artisanstoreau is committed to providing high-quality 3D modeling courses and ensuring customer satisfaction. This Return Policy outlines the terms and conditions for refunds and returns of our digital course products.

Refund Eligibility

We offer refunds for 3D modeling course purchases under the following conditions:

• Refund requests must be submitted within 14 days of purchase
• You have accessed less than 20% of the course content
• The course materials are not functioning as described due to technical issues on our end
• You have not completed or downloaded significant portions of the course

Non-Refundable Items

The following items and circumstances are not eligible for refunds:

• Courses accessed beyond 20% of total content
• Refund requests submitted more than 14 days after purchase
• Additional services such as personal mentor sessions, portfolio reviews, or software installation assistance (unless service was not provided)
• Courses purchased during special promotions or sales (unless otherwise stated)
• Refunds requested due to change of mind after significant course access

How to Request a Refund

To request a refund, please contact us with the following information:

• Your full name and email address used for purchase
• Order number or transaction ID
• Course name and purchase date
• Reason for refund request

Contact us at:

Email: info@artisanstoreau.cv
Phone: +61861186686
Address: Level 25/108 St Georges Terrace, Perth WA 6000, Australia

Refund Processing

Once your refund request is approved:

• Refunds will be processed within 5-10 business days
• Refunds will be issued to the original payment method used for purchase
• You will receive email confirmation once the refund has been processed
• Course access will be revoked upon refund approval

Additional Services Refunds

For additional services such as personal mentor sessions or portfolio reviews:

• Refunds are available if the service is cancelled at least 24 hours before the scheduled time
• No refunds for no-shows or cancellations within 24 hours
• If we are unable to provide the service, a full refund will be issued

Technical Issues

If you experience technical issues that prevent you from accessing course materials:

• Contact our support team immediately
• We will work to resolve the issue within 48 hours
• If the issue cannot be resolved, a full refund will be provided
• Technical issues must be reported within 7 days of purchase

Course Transfer

In some cases, we may offer to transfer your course enrollment to a different course of equal or lesser value instead of a refund. This option is available at our discretion and must be requested within the refund eligibility period.

Dispute Resolution

If you are not satisfied with our refund decision, you may:

• Request a review of your case by our management team
• Provide additional information or documentation to support your request
• Contact Australian consumer protection authorities if you believe your consumer rights have been violated

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

Contact Us

If you have any questions about this Return Policy, please contact us:

Email: info@artisanstoreau.cv
Phone: +61861186686
Address: Level 25/108 St Georges Terrace, Perth WA 6000, Australia

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